Doctor Update

Welcome to Dr Chantelle Valente who joins Pioneer Medical Centre from 9/2/2023.  Dr Valente is available for appointments Monday to Friday.

Regrettably, Drs Hannah Wu, Amy Gavin and Surabhi Jha have completed their placement with Pioneer and move on to their next position to complete their specialty GP training.  On behalf of everyone at Pioneer Medical Centre, we wish to thank them for being a wonderful part of our clinical team and wish them the very best for their future.

Dr Stella Prescott is currently on maternity leave – she will return in 2023 – tba.

Dr Paul Davidson finished consulting at Pioneer Medical Centre in December 2023. On behalf of everyone at Pioneer Medical Centre, thank you Paul for the excellent care that you have provided your patients for the past 6 years and and we wish you the very best with your future endeavours.

Pioneer Medical Centre is committed to provide care for our patients and plans are in progress to continue to provide care to our existing patient population.  Currently we are experiencing heavy demand on services.  This is causing a delay in getting an appointment with a doctor at Pioneer Medical Centre.  If you need a non urgent appointment with a doctor for scripts/referrals/preventative health, please contact us well in advance.  Please be reassured that staff will triage your medical needs when you ring for an appointment.  Urgent medical matters will be treated as a priority.  For non urgent matters, our staff will work with you to find the best alternative appointment so that you receive timely care.  We appreciate your assistance.

Telehealth Consults

Pioneer Medical Centre believes that the best patient care remains through face to face consults with your doctor.  There may be circumstances when a phone consult is appropriate eg discussion of results, if you are unwell with a cold or isolated with Covid-19, or for follow up.  Availability of phone consults remains the discretion of your doctor.  Our staff can advise you whether you can book a phone consult so please discuss with them by ringing 83962522.

Gaps will apply to phone consults – staff may request your payment details on booking and advise you on how to get your rebate.

SA Health continue to recommend that all patients with coughs/cold have a Covid test immediately.

Please stay well and observe the “stop the spread” campaign of social distancing, stay at home if unwell, good hand hygiene and cough etiquette.

Your health management

With everything that is changing in the world currently, it is important to have your routine health issues addressed.  If you have a new health issue or if you are due for a routine health check, please do not delay getting medical attention because you feel we are “too busy” or there are “too many sick people” at the practice.

Our aim is to keep our patients well.

Keeping our Patients safe

As Covid-19 is still affecting our communities, we are continuing certain infection control steps to minimise cross infection from any upper respiratory infections.

When you attend the practice for your medical appointment, IF YOU ARE UNWELL WITH COLD/FLU SYMPTOMS, RUNNY NOSE, SNEEZING OR A FEVER, DO NOT ENTER THE PRACTICE.  Remain in your car and call us on 83962522 – your doctor will ring you to ask you more questions.

Patients with respiratory symptoms will be seen by a doctor in our Respiratory Clinic.

It is a condition of entry to Pioneer Medical Centre that all patients over the age of 12 must  wear a mask.  Please remember to bring yours with you but if you forget, ask our concierge who can supply you with a mask at a cost.   These measures will also protect our patients, doctors and staff and ensure our clinic is a safe environment for vulnerable patients and minimize the spread of infectious diseases in our community.

MASK EXEMPTIONS ARE NOT VALID due to the spread of infection risk to yourself and other vulnerable patients.  Staff will ask you to remain in your car and your doctor will ring when they are ready to see you.

Thank you for helping us with these important preventative measures.