Medicare Changes regarding Phone Consults 1/7/21

Our aim continues to be to provide the best possible service to our patients, while looking after the safety of our staff and vulnerable patients.

If you are unwell with a cold and need to see a doctor, speak to our staff who can advise you of the best option for us to provide you with care.  Patients with infectious illnesses such as cough and colds may be seen in our Respiratory Clinic which is separate to the practice.  In very restricted circumstances due to the Medicare changes, patient may be eligible for a phone consult.  Please discuss with our staff by ringing 83962522.

SA Health continue to recommend that all patients with coughs/cold have a Covid test immediately.

Please stay well and observe the “stop the spread” campaign of social distancing, stay at home if unwell, good hand hygiene and cough etiquette.

Your health management

With everything that is changing in the world currently, it is important to have your routine health issues addressed.  If you have a new health issue or if you are due for a routine health check, please do not delay getting medical attention because you feel we are “too busy” or there are “too many sick people” at the practice.

Our aim is to keep our patients well.

Keeping our Patients safe

As Covid-19 is still affecting our communities, we are continuing certain infection control steps to minimise cross infection from any upper respiratory infections.

When you attend the practice for your medical appointment, remain in your car and call the clinic – 83962522 – for further instructions.

If you have a cold, a runny nose, sneezing or a fever, PLEASE DO NOT ENTER THE PRACTICE.  Call us on 83962522 to discuss different ways our doctors will be able to assist you.

All patients entering Pioneer must sign in on arrival using SA Gov QR code.  QR codes are located around the practice entrances so look for one and start checking in while you wait to be called.  You can download the app via your phone and set up prior to attending for easier access – search for “my SA GOV” app in your app store.  You will need this for entry into any healthcare setting from now on including chemists, physios etc.

These are mandatory requirements by SA Government.   These measures will also protect our patients, doctors and staff and ensure our clinic is a safe environment for vulnerable patients and minimize the spread of infectious diseases in our community.

Thank you for helping us with these important preventative measures.